FAQ

FAQ
What are standard production times?



Typically ship within 2-3 business days (does not include weekends or holidays) for any order placed before 12PM EST during normal business hours. 

What are shipping options?



Free shipping is available on the DSG Swag Store.

How can I use the shipping information on the website?



 TRANSIT TIMES – Ground transit times can be estimated based on the destination using the shipping map on the website.

How do I use Order Resolution?
Click on My Account. There you can view all of your orders. Choose the order that you have questions about and click the button that says, “Have a problem with this order?” You will be able to ask for status updates, tracking info, return items, and anything else you have a question about for that particular order. You can choose the specific item you have a problem/question about by clicking the (+) sign next to the date of the order on the left. This gives us the opportunity to research an answer to your question(s).
Will I receive an invoice?
An invoice will be sent to the email address on file when the order is billed.
What is the order cancellation policy?



Inventory Items: Orders can be cancelled if they have not been shipped yet. If the inventory item has already shipped, please refer to the Return and Exchange Policy below. 





On Demand, Personalized and Customized Items: Once the order has been placed into production, the order cannot be modified or cancelled. This does not apply to inventory items. If the inventory item has already shipped, please refer to the Return and Exchange Policy below.

How do I make a payment?
A credit card is required for all purchases. Once you provide your credit card information, the card will be charged automatically for all purchases. You will not have to enter any credit card information on the website.
What is the Return and Exchange policy?



We guarantee the quality and workmanship of our products for 90 days from the day you receive your order. Returns with valid proof of purchase will receive a refund based on the initial form of payment, such as the credit card used for the purchase. "Valid Proof(s) of Purchase" include the order number, order confirmation email, original sales receipt, pack slip, or return barcode. Returns without a Valid Proof of Purchase must be returned using a valid ID and will receive a store credit for the lowest selling price. Store credit may be used for in-store merchandise purchases only. To be eligible for a refund, products must be in a clean and resalable condition. Personalized items and custom orders cannot be returned unless they are defective.

Other Terms
In no event shall Clayton Kendall be liable for consequential, incidental, special, or punitive damages, including lost profits or lost opportunities, relating to any defect in, or delay or failure in delivery of, any Products, regardless of whether such damages were foreseeable or the legal theory under which such damages are sought. Clayton Kendall’s maximum liability is limited to the price of the Product(s) giving rise to the claim. These terms and all Product sales are governed by Pennsylvania law, and the state and federal courts located in Pittsburgh, Pennsylvania have exclusive jurisdiction over all disputes. These terms are deemed the final and integrated agreement between us related to the Products.
Sales and use tax
Clayton Kendall is required to collect sales tax on orders shipped to states* that impose a sales tax, where our company has nexus. If your organization is exempt in any of these states or jurisdictions, please provide your customer service representative with a valid tax exemption or resale certificate before a purchase is made. Clayton Kendall is unable to reimburse sales tax once an order is approved.

* AR, AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NE, NJ, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, WA, WI, WV

In states where Clayton Kendall is not required to collect sales or use tax, please consult with your local tax professional to determine your responsibility to pay tax on your purchases.
What is the Teammate Relief Fund?



DICK’S Sporting Goods Teammate Relief Fund (TRF), is a program that will support teammates when they need it most – during times of unexpected hardships and crises. You can learn more about the fund on the Teammate Relief Fund website​: https://inclusion.dickssportinggoods.com/TRF

How does the apparel sizing run?



All apparel items are US Unisex sizing

What’s next for the DSG Swag store?



We 're excited to integrate DSG vertical branded apparel and will be providing additional info once it’s perfected!

How does my purchase benefit the Teammate Relief Fund?



Show your Brand Love by purchasing and styling DICK’S Sporting Goods logo items like sweatshirts, sweatpants, tees and accessories. The best part…at least 5% of the purchase price of each item will be donated to the Teammate Relief Fund! Want to share your feedback about the store or have suggestions on future DSG Swag Store items…click on the “My Feedback” quick link in DSG Connect to share your thoughts. Happy shopping!

Can the apparel items in the DSG Swag Store be worn during my in-store shift?



The company’s Look Policy applies and apparel items purchased in the store cannot be worn during a teammate’s in-store shift.

Is the DSG Swag store eligible for my Associates discount?



No, purchases on the DSG Swag store are not eligible for use of your associate discount or reimbursement.